Terms of Service

Effective Date: 12/2/25
Welcome to PureGlow™.

By visiting, browsing, or making a purchase on our website (www.pureglowskin.com), you agree to the following Terms of Service (“Terms”). These Terms govern your use of our website, products, and services. Please read them carefully.

1. Use of the PureGlow Website

By using this site, you agree that:

  • You are 18 years or older or are using the site under the supervision of a parent or legal guardian.

  • You will provide accurate and up-to-date account, contact, and payment details.

  • You will not misuse our website in any unlawful, harmful, or unauthorized way.

  • You will not attempt to hack, interfere with, or disrupt our systems.

We reserve the right to suspend access, cancel accounts, or restrict purchases if misuse or suspicious activity is detected.

2. Orders, Billing & Payments

When you place an order with PureGlow:

  • All items are subject to availability.

  • We reserve the right to modify pricing, descriptions, and offers at any time.

  • Orders may be canceled or limited at our discretion if we detect fraud, unauthorized behavior, or abuse.

  • You authorize us (and our secure payment processors like Shopify Payments, PayPal, etc.) to charge your card for the total amount during checkout.

  • You are responsible for ensuring accurate billing and shipping info to avoid delays or order issues.

3. Shipping & Delivery

Please refer to our [Shipping Policy] for full details.

By ordering, you acknowledge:

  • Standard delivery takes 5–14 business days, excluding processing.

  • Delivery time may vary depending on your location, customs delays, or carrier logistics.

  • Once shipped, all risk of loss transfers to the customer.

  • A tracking number will be provided for all orders.

We are not responsible for:

  • Delays caused by customs or third-party carriers,

  • Incorrect addresses entered at checkout,

  • Failure to collect or receive packages.

4. Returns, Refunds & Chargebacks

See our [Refund Policy] for full details.

Key highlights:

  • Due to hygiene and safety, used or opened skincare products are not eligible for return unless proven defective.

  • Refunds are granted only for approved cases of defective, damaged, or incorrect items reported within 30 days of delivery.

  • Unauthorized chargebacks or disputes without contacting support first may result in:

    • Disqualification from future refunds,

    • Account blocking,

    • Reporting to fraud-prevention platforms.

📧 All refund or issue inquiries must go through: support@pureglowskin.com

5. Privacy & Data Security

Your use of PureGlow is governed by our [Privacy Policy].

  • We respect your data and use secure third-party processors (e.g., Shopify, Stripe, PayPal).

  • By using the site, you consent to our collection and use of personal data in accordance with our privacy practices.

6. Intellectual Property & User-Generated Content

  • All text, images, product names, and visual assets on the site are property of PureGlow™ and protected by copyright and trademark laws.

  • You may not use, copy, distribute, or modify our content without written consent.

If you submit reviews, testimonials, or feedback (“User Content”), you grant PureGlow a royalty-free license to use, display, or publish that content for marketing or promotional use.

You agree that your submissions:

  • Reflect your real experience,

  • Do not infringe upon third-party rights,

  • Do not contain harmful, defamatory, or illegal content.

7. Limitation of Liability

To the extent permitted by law, PureGlow is not liable for:

  • Loss of profits or business interruptions,

  • Skin irritation or reactions due to improper use or individual skin sensitivities,

  • Delayed shipments or product availability,

  • User misuse of any skincare product.

⚠️ Always patch test new products and consult a dermatologist if unsure about suitability.

8. Indemnification

You agree to indemnify and hold harmless PureGlow, its team, partners, and affiliates from any claims arising from:

  • Your breach of these Terms,

  • Misuse of our website or products,

  • Violation of any applicable law or third-party rights.

9. Changes to Services

We may modify, update, or discontinue any product, pricing, or service at any time without notice. We are not liable for any changes in availability or discontinuation.

10. Governing Law

These Terms are governed by and interpreted according to the laws of the United States. Any disputes must be resolved in U.S. courts with proper jurisdiction.

11. Contact Us

For any questions, support, or order issues, reach out to us at:

📧 support@pureglowskin.com
🌐 www.pureglowskin.com